Reputation Online Review Management Services

97% of people read reviews of local businesses, and 78% of people trust online reviews as much as a recommendation from a friend or a family member. It is critical to monitor, oversee, and respond to reviews. It can be hard to know how to deal with a bad review: Should you respond? If you know the reviewer, should you include details surrounding the circumstances that led to the review? These are only a few of the questions we often hear about managing reviews and online reputation. Each brand is different in terms of the community and capabilities for online review management.

Our expertise can ensure that you always have an expert in your corner watching what’s being said online about your brand, alerting you, providing insight into how to handle a wide range of scenarios, and manage the overall process for you.

Buyers are significantly influenced by online reviews – both positively and negatively. Here are some important statistics to keep in mind:

• 94% of buyers say that an online review has convinced them to buy a product or service.
• Conversely, four out of five consumers changed their mind about making a purchase after reading a negative review.
• Only 13% of consumers will consider purchasing products or services from a company that only has a 1 or 2 star rating.

With 93% of customers reading and relying on online reviews before buying a product or service, the stakes are high. Let us help you manage your reviews.